Verifies the caller
The agent confirms identity from the number they're calling from (or the name and date on the booking) before changing anything.
Reschedules & cancellations
Reschedules and cancellations, handled automatically
When a customer needs to move or cancel, your agent handles it on the call — verifying who they are, finding a new time, and updating your calendar. Cancellations free up the slot instead of becoming silent no-shows.
The problem
Changes and no-shows drain the calendar
Reschedules and cancellations are constant, and they clog the front desk. When they're hard to do, customers just don't show — leaving a gap you could have filled.
A last-minute cancellation nobody logs is a slot lost twice: once for the customer who left, and again for the one who could have taken it.
How the agent handles it
On the call, step by step
Finds a new time
For a reschedule, it offers open slots and moves the appointment — provider, service, time, or party size — in one call.
Frees the slot on cancel
A cancellation instantly opens the time back up on your calendar, so it can be rebooked instead of sitting empty.
Keeps everyone in sync
Your calendar and dashboard update immediately, and the change is logged with a full record.
Before & after
The difference on day one
Without Travic
- Reschedules tie up the front desk
- Cancellations become silent no-shows
- Freed-up slots sit empty
- Calendar drifts out of sync
With Travic
- Callers reschedule or cancel in one call
- Identity verified before any change
- Cancelled slots reopen instantly
- Calendar always accurate and full
Good to know
Common questions
How does it stop the wrong person changing a booking?
It verifies the caller against the number on the booking, and asks for the name and appointment date to confirm before making any change.
Can it change the provider or service, not just the time?
Yes — it can move the date, time, staff member, service, or party size, and confirms the change back to the caller.
Does a cancellation really free the slot?
Immediately. The time reopens on your calendar so it's available to the next caller right away.
Explore more use cases
Book a demo
Hear it handle your calls — live.
A free 20-minute demo: listen to a Travic agent answer, book, and take a message on a real call. Most agents go live in 3–5 days.